How quickly can you answer my question(s)?
We are available Monday-Friday from 9am-5pm EST. You can reach us via email at contact@norajane.co.
Will my order come in one package?
Depending on the size of your order, you may receive separate packages. Each package will contain its own personal tracking number.
Do you ship internationally?
We now ship internationally. Depending on where you live, you will receive your shipment 8-15 days after the order is shipped. Overstock items may take a little longer.

I received a damaged item, what do I do?
We apologize that your shipment didn't arrive in perfect condition! Please email us your name, order number, and a picture of the damaged good for further assistance (contact@theiflystore.com).
Can I track my orders?
Yes, we will send you a shipping confirmation email with your tracking information once your order has been shipped.
If you have any concerns, please contact us.